Accessibility
The Monument is dedicated to helping every individual enjoy all of the sports, concerts and other forms of world-class entertainment. We strive to provide an inclusive environment so all of our guests have a memorable experience.
ADA Seating
The Monument has many accessible seating options available in all venues and all price ranges. Guest in need of accessible seats may purchase tickets through our website or by calling 1(800)-462-6469. Tickets may also be purchased at The Monument Box Office M-F, 10:00am - 5:00pm.
Guests requiring accessible seating may purchase an accessible seat along with companion seats in the same row as the accessible seat, provided that those seats are available at the time of purchase.
Guests who purchased non-accessible seats and need accessible seats can exchange (subject to availability) the tickets at The Monument Box Office during open hours.
ADA Parking
The Monument offers accessible parking in Lots B and E1, available for any event in any venue. Spots are available on a first-come, first-serve basis. For additional information, please visit our Directions & Parking Page.
Assistive Listening Devices
Assistive Listening Devices (ALD) are available for most events from The Monument Event Staff, please ask about them when entering the event or make arrangements prior to the event by contacting our Guest Services Offices at 605.394.4115.
Interpreters
The Monument will make every effort to provide sign language interpreters to hearing-impaired guests upon request. Please contact The Monument at 605-394-4119 at least 30 days in advance to arrange for this service. All services must be approved by the artist/show.
Service Animals/Service Dogs
Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Comfort animals are not classified as service dogs.
Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Guests bringing in service animals may request accessible seating however cannot occupy additional seats unless a ticket has been purchased for the adjacent seat.
Website Accessibility
The Monument is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, or voice recognition software.
Website Assistance
If you are having difficulty using or accessing any element of this website, please feel free to call us at 1-605-394-4115 or email us at info@themonument.live. We will work with you to provide the information you need to assist you with a transaction using a communication method that is accessible for you and consistent with applicable law.
Ongoing Effort
At The Monument, we are proud of the efforts that we have completed and that are in progress to ensure that our website is accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website to the same level of overall web accessibility. To assist in achieving these accessibility goals for our website, The Monument has committed to the website's design, development, and ongoing operation in substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 Levels A and AA.